Service innovation

How to Drive Strategic Change

CTLabs works with leaders to drive strategic change and bring greater health and effectiveness to their work. We enable organizations to reimagine their service offerings to adapt to disruption, changing circumstances, and new organizational goals.

When it’s messy, when it’s fraught, when it’s complex, and when it matters, service innovation allows you to reassess, reimagine, and, when done effectively, implement and CTLabs leads you through this process.

On Open Curiosity...
The Principles
Ask the Fundamental Question
One-Third Structure, Two-Thirds Chaos
A Death a Day is Okay
What is a "Human System"?
And Now Introducing: Nobody?
The Impact of Visual Facilitation
12 Windows
Holding Hope
Opening Space
Invite the Right People
LegoLand in LotusLand
The "M" word
The Importance of Bearing Witness
Designing Futures for People who Care
On Becoming a coLead
LEGO SERIOUS PLAY and "The Hesitant Few"
Creating a Culture of Collaboration
12 windows – it’s like swot, but much better.
OttawaLife Magazine highlights Open Ottawa Libre
CTLabs at PS Engage
Seriously Playing with your 220 Best Friends
The Wills, the Woulds and the Won’ts
How to ACTUALLY collaborate
"...a damned fine meeting..."

A Death a Day is Okay
OttawaLife Magazine highlights Open Ottawa Libre
CTLabs at PS Engage
Seriously Playing with your 220 Best Friends
Regulatory Reform in Canada – A Whole Systems View
"A bit of a risk...": A client's-eye view of work with the CTLabs Team

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