Stakeholder Engagement & Facilitation
Whether you’re setting direction, seeking buy-in, solving a problem, or innovating something new, how you engage people shapes what’s possible. Thoughtful engagement and skilled facilitation create the conditions for clarity, trust, and meaningful action.
But engagement alone isn’t enough. It needs to be intentional: designed, facilitated, and aligned to purpose. That’s where we come in.
What We Offer
We help our clients plan and lead engagements that are inclusive, productive, and built for complexity. With over 25 years of experience, our certified facilitators bring presence, real-world insight, and a rich toolbox of methods rooted in design thinking, systems change, and organizational development.
We don’t just run a process; we deliver outcomes. Whether you're launching a national consultation, aligning a cross-functional team, or unblocking a stuck initiative, we tailor the approach to your goals, audience, and environment.
Stakeholder mapping and engagement strategy
Meeting and workshop design and facilitation
Multi-stakeholder co-creation labs and forums
Town halls and public consultations
Interviews, surveys, focus groups, and sensemaking
Conferences, strategic retreats, and leadership offsites
Visual synthesis, journey maps, and engagement reporting
Our Approach
We turn conversation into clarity, collaboration into momentum, and complexity into action.
Our facilitation model is structured, adaptive, and grounded in design thinking, user experience, and systems thinking. We use a Discovery → Design → Delivery → Debrief → Document cycle to create experiences that generate both insight and traction.
Discovery
Design
Delivery
Debrief
Document
Who We Work With
Whether you're launching a national consultation, aligning a cross-functional team, or unblocking a stuck initiative, we tailor the approach to your goals, audience, and environment. Our services are designed for leaders and teams who know that how you engage shapes what you achieve:
Governments
Government departments setting direction, modernizing programs, or navigating change
Non-Profits
Non-profits designing inclusive services and policies
Companies
Companies and partnerships working across teams, jurisdictions, or sectors
Cross-Sector
Cross-sector collaborations tackling complex, systemic challenges
Executives
Companies and partnerships working across teams, jurisdictions, or sectors
Case Study: Transforming Procurement Through Design Thinking
A federal department had issued two unsuccessful RFPs for a complex digital solution. Despite clear technical requirements, bids were either non-compliant or failed to meet user needs. Industry feedback pointed to unclear objectives, rigid specifications, and missed opportunities for innovation.
What We Did:
-
Facilitated a discovery sprint with procurement, policy, operations, and IT teams to align on the real problem and desired outcomes
-
Conducted user research and journey mapping to understand how internal users experience the process
-
Engaged suppliers through early market sounding and co-design sessions to explore barriers to participation—particularly for small and medium enterprises (SMEs)
-
Used iterative prototyping to rewrite the Statement of Work, shifting from rigid specifications to outcome-based language
-
Supported the design and facilitation of a multi-stage agile procurement process, including an Invitation to Refine phase with vendor collaboration
Results:
-
Aligned cross-functional team on a shared procurement strategy rooted in user and business needs
-
Reduced ambiguity and increased clarity for industry on what was being bought—and why
-
Encouraged innovation by creating space for vendors to propose solutions, not just respond to specs
-
Enabled prototyping and testing in the target environment before full-scale deployment, ensuring solutions delivered on what was promised during the procurement process
-
Successfully awarded the contract to a qualified vendor, with strong participation from both large and small firms
-
Built internal capacity to replicate agile procurement approaches in future initiatives
