Service innovation
How to Drive Strategic Change
CTLabs works with leaders to drive strategic change and bring greater health and effectiveness to their work. We enable organizations to reimagine their service offerings to adapt to disruption, changing circumstances, and new organizational goals.
When it’s messy, when it’s fraught, when it’s complex, and when it matters, service innovation allows you to reassess, reimagine, and, when done effectively, implement and CTLabs leads you through this process.
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On Open Curiosity...On Open Curiosity...
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The PrinciplesThe Principles
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Ask the Fundamental QuestionAsk the Fundamental Question
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One-Third Structure, Two-Thirds ChaosOne-Third Structure, Two-Thirds Chaos
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A Death a Day is OkayA Death a Day is Okay
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What is a "Human System"?What is a "Human System"?
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And Now Introducing: Nobody?And Now Introducing: Nobody?
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The Impact of Visual FacilitationThe Impact of Visual Facilitation
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12 Windows12 Windows
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Holding HopeHolding Hope
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Opening SpaceOpening Space
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Invite the Right PeopleInvite the Right People
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LegoLand in LotusLandLegoLand in LotusLand
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The "M" wordThe "M" word
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The Importance of Bearing WitnessThe Importance of Bearing Witness
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Designing Futures for People who CareDesigning Futures for People who Care
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On Becoming a coLeadOn Becoming a coLead
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LEGO SERIOUS PLAY and "The Hesitant Few"LEGO SERIOUS PLAY and "The Hesitant Few"
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Creating a Culture of CollaborationCreating a Culture of Collaboration
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12 windows – it’s like swot, but much better.12 windows – it’s like swot, but much better.
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OttawaLife Magazine highlights Open Ottawa LibreOttawaLife Magazine highlights Open Ottawa Libre
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CTLabs at PS EngageCTLabs at PS Engage
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Seriously Playing with your 220 Best FriendsSeriously Playing with your 220 Best Friends
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The Wills, the Woulds and the Won’tsThe Wills, the Woulds and the Won’ts
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How to ACTUALLY collaborateHow to ACTUALLY collaborate
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"...a damned fine meeting...""...a damned fine meeting..."
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A Death a Day is OkayA Death a Day is Okay
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OttawaLife Magazine highlights Open Ottawa LibreOttawaLife Magazine highlights Open Ottawa Libre
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CTLabs at PS EngageCTLabs at PS Engage
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Seriously Playing with your 220 Best FriendsSeriously Playing with your 220 Best Friends
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Regulatory Reform in Canada – A Whole Systems ViewRegulatory Reform in Canada – A Whole Systems View
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"A bit of a risk...": A client's-eye view of work with the CTLabs Team"A bit of a risk...": A client's-eye view of work with the CTLabs Team