The Five Steps of Change

June 29, 2012

One of the things I am most thankful to Christopher Comeau for teaching me was about the five steps of change: Attention, Intention, Information, Insight, and Action. This five-step process takes place, consciously or unconsciously, at every level of every activity in our lives, including our work lives. In complex organizational change, we watch it [...]

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The Three Rules

June 19, 2012

The Three Rules are the basis for working effectively in our line of work – they guide everything that we do. (Frankly, I believe they are a decent way to approach life in general, but I digress…) The Three Rules are: Pay Attention. Do Your Best. Have Fun. Pay Attention Pay attention. There’s a world [...]

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Communicating to Executives

June 19, 2012

I watch teams as they structure decks for executive consumption all the time.  It can be painful to watch. Hundreds of unnecessary words get crammed into each PowerPoint slide as subject matter experts try to fit years of understanding and expertise onto single pages. Complex, meandering storylines appear, and consistent vocabulary… does not. During the [...]

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Seriously Playing with your 220 Best Friends

June 4, 2012

Lego Serious Play (LSP) is a wonderful process that was designed to enhance deep, innovative conversations among intimate groups of 8-12 people. As a creative problem solving process for small teams that are solving huge challenges, it is unmatched in its support of lateral thinking and metaphor building. So what were we thinking when we [...]

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Libraries: An outdated service, or a strategic differentiator? Depends on your perception.

February 14, 2012

During a strategic planning event that we did for the Canadian Federal Libraries Strategic Network in February 2011, one of the participants asked the Senior Collaboration Lead his opinion on whether Federal Libraries could support incremental (gradual) or transformational (fundamental) change. His response sparked further discussion and eventually led to the presentation The Libraries of [...]

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Canadian Federal Libraries: Ways of Developing a Position of Strength in Uncertain Times

February 8, 2012

I’m working with several Canadian Federal Libraries at the moment, and am in contact with many others. It’s a time of great uncertainty for those in the library community, but for some, a time of great excitement as they grow their offerings, becoming, in a way, “un-librarians.” Yesterday, I gave a talk to an assembled [...]

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